Last Updated: [25, Feb, 2025]
Welcome to The Madina Bakers! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our services, you agree to comply with and be bound by these terms.
All orders must be placed through our official website or authorized platforms.
Payment is made exclusively via cash on delivery. No online payment methods are available.
Orders are processed only after confirmation of order details.
Prices are listed in Qatari Riyals (QAR) and are subject to change without prior notice.
Delivery is available across Doha, Qatar as per our delivery schedule.
Standard shipping typically takes 1 business day after the cookies are baked.
Customers must provide accurate delivery information. The Madina Bakers is not responsible for delays or failed deliveries due to incorrect details.
If an order is delayed beyond the estimated delivery window, customers may contact us at [email protected] or via WhatsApp at +974 5055 4777 for assistance.
Pickup orders must be collected within the specified time; failure to do so may result in order cancellation without a refund.
Our products are handcrafted in limited batches; availability may vary.
If an ordered item is out of stock, we will notify you and provide an alternative or a refund.
Due to the perishable nature of our products, we do not accept returns or exchanges.
Orders can only be canceled within 1 hour of placement. After this period, cancellations are not permitted.
Refunds will be processed only in cases where an order cannot be fulfilled due to unforeseen circumstances.
Our cookies are freshly baked with high-quality ingredients.
We recommend consuming our products within two weeks for optimal taste and freshness.
If your cookies arrive melted or softer than expected, place them in the fridge to restore their intended texture.
If you experience any major issues with your order, please contact us at [email protected] with photos for assistance.
Our products may contain allergens such as nuts, dairy, gluten, and eggs.
All our cookies are baked in an open kitchen using shared equipment that processes wheat, dairy, eggs, soy, peanuts, and tree nuts. While we take precautions to prevent cross-contamination, we cannot guarantee the complete absence of allergens.
The Madina Bakers is not responsible for allergic reactions due to ingredient consumption.
Customers interested in placing corporate or bulk orders (5 or more boxes) should contact us at [email protected] or WhatsApp us at +974 5055 4777.
All content, branding, and materials on our website and packaging are the property of The Madina Bakers.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
The Madina Bakers reserves the right to update or modify these terms at any time without prior notice.
Continued use of our services constitutes acceptance of any revised terms.
For any inquiries, please contact us at [email protected] or WhatsApp us at +974 5055 4777.
By placing an order with The Madina Bakers, you acknowledge and agree to these Terms and Conditions.
